This website (hereinafter referred to as the “website”) constitutes an e-commerce store owned by ILVIEF SA based in Greece and legally represented by VATIN 998425871. In general, you can visit our Web site on the Internet without telling us who you are and without giving any personal information about yourself. There are times, however, when we or our partners may need information from you.
You may choose to give us personal information in a variety of situations. For example, you may want to give us information, such as your name and address or e-mail id, to correspond with you, to process an order, or give us your credit card details to buy something from us. We intend to let you know how we will use such information before we collect it from you; if you tell us that you do not want us to use this information to make further contact with you beyond fulfilling your requests, we will do our best to respect your wishes. If you give us personal information about somebody else, such as a spouse or work colleague, we will assume that you have their permission to do so.
Using and Sharing Personal Information
The following paragraphs describe in more detail how we may use your personal information and with whom we may share it. Depending on the type of the Web site you are visiting, one or more of the paragraphs may apply.
Fulfilling your transaction request
If you request something from our Web site, for example, a product or service, a callback, or specific marketing materials, we will use the information you provide to fulfill your request. To help us do this, we may share information, with others, for instance, other parts of our company, our business partners, financial institutions, shipping companies, postal or government authorities (for example, Customs authorities) involved in fulfillment. In connection with a transaction we may also contact you as part of our customer satisfaction surveys or for market research purposes.
The information you provide on our Web site may also be used by us or selected third parties for marketing purposes. Before we use it, however, we will offer you the opportunity to choose whether or not to have your information used in this way.
Information Security and Quality
We intend to protect your personal information and to maintain its quality. We implement appropriate measures and processes, such as using encryption when transmitting certain sensitive information, to help us to keep your information secure and to maintain its quality.
From time to time we may supplement information you give us via our Web site with information from other sources, such as information validating your address or other available information about businesses. This is to help us maintain the accuracy of the information we collect and to help us provide a better service.
Sharing of Personal Information
In some cases we use suppliers to collect, use, analyze and otherwise process information on our behalf. It is our practice to require such suppliers to handle information in a manner consistent in accordance with this Privacy Statement.
We will not retain personal information longer than necessary to fulfill the purposes for which it is processed, including the security of our processing complying with legal and regulatory obligations (e.g. audit, accounting and statutory retention terms), handling disputes, and for the establishment, exercise or defense of legal claims.
We collect the information we mentioned in the previous paragraphs through the use of various technologies, including one called “cookies”. A cookie is a piece of data that a Web site can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer but not you. You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you do so, however, some site pages may not work properly.
The cookies used on our site are divided into five categories:
1. Absolutely Necessary Cookies
The absolutely necessary cookies are essential for the proper functioning of the site. Without these, you might not be able to browse and use all the functions of the site and, therefore, without these cookies, we can not offer you an efficient operation of our webs0ite. These cookies do not recognize your individual identity.
2. Usability Cookies
The usability cookies store user data that affect heavily the operation of the site and facilitate the user’s next visit to the website. The data can be anonymous, and are not available during the user’s navigation to other sites.
3. Statistics Cookies
These cookies collect information about how visitors use the site, for example, what pages they visit frequently and if they are receiving error messages from web pages. These cookies collect aggregated, anonymous information that does not identify any visitor. They are used exclusively to improve the performance of a website.
4. Targeting Cookies
These cookies are used to deliver content that best suits you and your interests. It can be used to display targeted advertising / offers, limiting advertising projections or efficiency measuring an advertising campaign. These cookies do not recognize your individual identity.
5. Third Party Cookies
On our site we have added functionality provided by other sites (eg social networks) through specific plug-ins (software modules). To run these plugins, cookies are downloaded directly from the service providers to your device without us being able to set the cookies settings. For more information about cookies and how to manage them, you can visit their respective third-party sites:
You have the option to disable cookies by changing the relevant settings in your browser. However, we should point out that the site may not work properly if all cookies are disabled (see above for cookies).
Consult the table below and follow the appropriate link to learn more about how to disable and delete cookies:
- Chrome: https://support.google.com/accounts/answer/61416?hl=en
- Firefox: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
- Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11
- Safari: https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac
For other browsers that are not in the list, please contact the program provider or alternatively check the help function of the browser.
More Information About Cookies
For more information about Cookies, how to use them as well as how they apply to the use of your personal information, please visit http://www.aboutcookies.org.
Other Information We Collect
Any access, whether successful or not, to sections of our site requiring username and password may be logged for security reasons.
Also, for each visit, we record the visitor’s IP address, with the sole purpose of protecting the site and the server hosting it from malicious users. Historical data (logs) are retained for less than one year and are not shared with any third party partner.
Service Quality Monitoring
Certain Web transactions may also involve you calling us or our calling you. Please be aware that it is our general practice to monitor and in some cases record such calls for staff training or quality assurance purposes.
Certain companies help us deliver interactive on-line advertising such as banner ads. These companies may collect and use information about customers to help us better understand the offers, promotions, and types of advertising that are most appealing to our customers. After it is collected the information is aggregated so it is not identifiable to a specific individual. If, however, you would prefer that these companies not collect such information, please visit http://www.networkadvertising.org/ and follow the “opt-out” instructions.
Disclosures Required By Law
Please be aware that in certain circumstances, it is possible that personal information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders.
Links to Web sites not owned by us
Our Web site may contain links to other Web sites. We are not responsible for the privacy practices or the content of those other Web sites.
You can request to access, update or correct your personal information. You also have the right to object to direct marketing. Also, you have the right to object to the processing on grounds relating to your specific situation. Under GDPR you have the right to request to have your personal information deleted or restricted and ask for portability of your personal information. To access the request process. please contact us.
Right to Lodge a Complaint
In the event you consider our processing of your personal information not to be compliant with the applicable data protection laws, you can lodge a complaint:
- Directly with us by using the contact form.
- With the competent data protection authority. The name and contact details of the Data Protection Authorities in the European Union can be found at http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.html